Closures over the holiday period
During the festive period we’re closing our services so that the team can take a well deserved break!
Our services will be closed from 24th December at 2pm and will re-open on the 6th January 2022. Both our Peer Support Groups, Befriending and Walk and Talk services will not be available within these times. This includes:
Friday 24th Dec: 3pm – 5pm City Centre peer support group
Monday 27th – Friday 31st: All services will be closed
Monday 3rd – Wednesday 5th Jan: All peer support groups will be closed. Both groups and telephone befriending will begin running again from Thursday 6th and Walk and Talk will run again from Friday 7th Jan
Mental Health services available over the Christmas period
Mental Health support
Shout
85258 (text SHOUT)
giveusashout.org
Confidential 24/7 text service offering support if you are in crisis and need immediate help.
Samaritans
116 123 (freephone)
jo@samaritans.org
samaritans.org
Samaritans are open 24/7 for anyone who needs to talk (including Christmas break). You can visit some Samaritans branches in person. Samaritans also have a Welsh Language Line on 0808 164 0123 (7pm–11pm every day).
Campaign Against Living Miserably (CALM)
0800 58 58 58
thecalmzone.net
Provides listening services, information and support for anyone who needs to talk, including a web chat.
Stand Alone
standalone.org.uk
Charity supporting adults who are estranged (not in contact) from their family.
Relate
0300 003 0396
relate.org.uk
Provides help and support with relationships, including counselling and telephone support.
Combat Stress
0800 1381 619
combatstress.org.uk
Treatment and support for armed forces veterans who have mental health problems.
Older people
Age UK (England)
0800 678 1602
ageuk.org.uk
Information and support for older people.
Age Cymru (Wales)
08000 223 444
ageuk.org.uk/cymru
Information and support for older people.
The Silver Line
0800 4 70 80 90
thesilverline.org.uk
Provides support, information, friendship and advice for older people (over 55) who may feel lonely or isolated.
Domestic abuse
National Domestic Abuse Helpline
0808 2000 247
nationaldahelpline.org.uk
Free 24-hour helpline for women who have experienced domestic abuse and violence, with all female advisors. Also offers a live chat and can help to find refuge accommodation. Run by the domestic violence charity Refuge.
Men’s Advice Line
0808 801 0327
mensadviceline.org.uk
Confidential advice and support for men who have experienced domestic violence and abuse by a current or ex-partner or family member.
The National Association for People Abused in Childhood (NAPAC)
0808 801 0331
support@napac.org.uk
napac.org.uk
Supports adult survivors of any form of childhood abuse. Offers a helpline, email support and local services.
Bereavement
The Compassionate Friends
0345 123 2304
tcf.org.uk
Provides support to bereaved families after the death of a child.
Cruse Bereavement Care
0808 808 1677
cruse.org.uk
Information and support after a bereavement.
Survivors of Bereavement by Suicide (SOBS)
0300 111 5065
uk-sobs.org.uk
Emotional and practical support and local groups for anyone bereaved or affected by suicide.
Tommy’s
tommys.org
Information and support for people affected by stillbirth, miscarriage and premature birth.
LGBTQ+
LGBT Foundation
0345 3 30 30 30
lgbt.foundation
Advice, support and information for people identifying as LGBTQ+.
MindLine Trans+
0300 330 5468
mindlinetrans.org.uk
MindLine Trans+ will be running as usual over the festive period. Mondays, Wednesdays and Fridays between 8pm – midnight. This service is run in partnership with Mind in Somerset.
Switchboard
0300 330 0630
switchboard.lgbt
Listening services, information and support for lesbian, gay, bisexual and transgender communities.
Eating disorders
Beat
0808 801 0677 (adult helpline)
0808 801 0711 (youthline)
0808 801 0811 (studentline)
beateatingdisorders.org.uk
Offers information and advice on eating disorders, and runs a supportive online community. Also provides a directory of support services at HelpFinder.
Medical support
NHS 111 (England)
111
111.nhs.uk
Non-emergency medical help and advice for people in England.
NHS 111 (Wales)
111 (Hywel Dda, Powys, Aneurin Bevan and Swansea Bay (including Brigend) Health Boards)
0845 46 47 (all other areas of Wales)
111.wales.nhs.uk
Non-emergency medical help and advice for people living in Wales. The contact number for this service differs depending on which area of Wales you are in.
NHS UK
nhs.uk
Information about health problems and treatments, including details of local NHS services in England.
Financial problems
Money Helper
0800 138 7777 (English)
0800 138 0555 (Welsh)
18001 0800 915 4622 (textphone)
moneyhelper.org.uk
Provides free and impartial money advice.
The Trussell Trust
trusselltrust.org
Emergency food and support for people in need. Includes a searchable list of local foodbanks.
Each foodbank will arrange its own Christmas hours. You need a voucher from their referral agency first, so find your nearest foodbank, and find out when their referral agency is open too.
